Majority of the Customer Interactions are over phone today and an Integrated IP PBX System will directly bring the Customer Incoming Calls to the CRM and pop-up the Customer Card to the User, who is receiving the call. The incoming call is automatically routed to the extension of the user handling the customer, often delighting the customer that he/she gets connected to the right person without having to go through an exchange or automated IVR.
IP PBX Software is provided in the same server with huge savings on Additional Hardware for PBX
The agent can Click to Call directly from the CRM and also all call records with voice recordings are also captured in the CRM. Each calls care commented by the User thereby the full record of all telephonic interactions with the customer is available to the Users handling the customer.