CRM Solution for Home Appliance Dealers

Automate Sales and Service Processes with Simple CRM

Automated sales process

  • Sales Data input into the CRM with Sales Invoice
  • Automatic Delivery and Demo Installation Activity set for the concerned Users
  • Post Sales “Happy Calls” initiated automatically once the installation is completed
  • All activities are individually tracked till closure

Manage Services

  • Efficient Management of Complaints – Onsite, Carry-in or In-Stock
  • Complaint Resolution tracked stage by stage
  • Proper accounting of Vendor Payments
  • Alerts to the Management for Overdue Issues
  • Automatic Daily Updates by Mail
  • Easy to Use

Customer Info in single portal

  • All customer information in Single Portal tracking all interactions at various levels
  • Similar Data Capturing for Product Performance or Salesman Performance or any other entities

Phone integration

  • With Asterisk IP PBX Integration the Calls are made directly from the CRM with Click to Call
  • Incoming Call Pop-Up
  • All History with Voice Recordings Available in CRM

Features

Sales Automation

  • Conversion of Leads to Opportunities and Accounts
  • B2C and B2B Mode
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Service Management

  • Customized Service Management Module for Home Appliance Dealers
  • Caters for On-Site, Carry-in and In-Stock Complaints/ Service Management
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Workflow

  • Simple Workflow to Automate Business Processes
  • Actions triggered automatically when set conditions are met
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Report and Analytics

  • Customized Reports on all Activities
  • Automatic E-mail Notification at Set Intervals
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Phone Integration

  • Incoming Call Pop-up
  • Click to Call
  • History with Voice Files
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Built-in Calendar

  • All activities linked to the Calendar
  • Complaints/Services¬† managed on Calendar
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